Terms & Conditions Between GiveAmasterpiece.com and Buyer

Please read the Terms & Conditions below and if you have any questions or need any clarifications, contact us before placing your order. Placing an order on the GiveAmasterpiece.com website constitutes your agreement to all such terms & conditions.

PRIVACY POLICY

At GiveAmasterpiece.com your privacy and security is important to us and we take it very seriously. We have strict internal policies regarding the access and use of credit card and customer information.

  • Credit Card Information
    We use secure servers to protect your personal and credit card information. Beginning with the page that you provide personal information on, you are moved into a secure environment as evidenced by either a solid key, closed lock, or "https" depending on the browser you are using. These servers are protected and encrypt information using 128 bit SSL technology. To show that we are committed to security, we utilize PayPal Payflow Link as our payment gateway so your credit card information is entered directly into PayPal's secure servers. Our website identity and secure certificate is provided by Starfield Secure Certificate Authority which can be confirmed by clicking on your browser's lock.
  • Other Information
    We have strict internal policies regarding the use of customer information. We do use cookies to track website traffic patterns for the purposes of improving our website and to understand the source of our traffic. We will occasionally send out a newsletters about new products or discount offers. These infrequent newsletters are sent to those who have ordered from us or have signed up to receive them and they have an easy opt-out feature. If you have any questions or need any clarifications, please contact us.

SATISFACTION GUARANTEE

GiveAmasterpiece.com is part of Leading Edge Gifts LLC. We have been in business since 2002 and named one of Portland Oregon's Top 50 Women Owned Businesses, a distinction we have earned because we bend over backwards to exceed our customer's expectations. Our confidence in our talented artists and high-quality products allow us to offer a complete satisfaction guarantee. At the time you order, you are given the option to request a Proof of the completed artwork (recommended). If selected, we do not proceed with printing and framing until you are completely satisfied with your artwork and approve it. You may request reasonable changes as long as they are the same style you selected originally and use the same photo (for example, you can't ask the artist to create a Sketch style after he/she has created an Oil style, or you can't ask the artist to paint using a new photo after having the work done with the original photo). Our artists will work with you until you are COMPLETELY SATISFIED and in the rare case that you are not, you may cancel your order and get a full refund. Sometimes people do want to change the scope of the work a little or a lot. If the changes required will result in additional charges, we will get your approval before doing the work. After shipment, we guarantee that the artwork you receive is what you approved and that it is defect free or we will replace it. If you do NOT choose to receive a Proof, we will guarantee that the artwork is defect-free or we will replace it.

RETURN/CANCELLATION POLICY

Our goal it to provide you with an innovative product with exceptional quality and value. See our satisfaction guarantee. Because work on your order begins almost immediately, we charge your credit card as soon as we receive your order. We do realize that circumstances change so that if you want to cancel your order, your refund is dependent on the stage of completion when you cancel:

  • Orders cancelled BEFORE the artist begins work (normally within 24 hours) - 100% refund.
  • Orders cancelled AFTER our artist has started but BEFORE shipment - 100% of frame and shipping related and 50% of the artwork creation price will be refunded.
  • AFTER shipment - there are no refunds but we will replace anything that has been damaged due to defects or shipping (for UPS/FedEx shipping methods) reported within one week of receipt.
  • Any refunds will be credited only to the original credit card used when placing the order.

SHIPPING

See Important Shipping Info

TIMING

We understand timing can be something that is very important to you. We offer Rush options and bend over backwards to manage the things under our control but please note that you also have an impact on timing by 1) considering the timing of our processes noted on our Timing page when selecting your shipping method, 2) supplying a high quality photo up front and 3) reviewing and approving the Proof (if ordered) in a timely manner. Check our timing page for a real time estimate of when your artwork will be done. Your order will include a date on it and we will meet or beat that date. Please communicate any special timing requirements and we will try and work with you.  See Timing page for more detail.

OWNERSHIP RIGHTS

All artwork comes with a personal use license. You may also use the artwork for some commercial purposes such as for company web sites, presentations, business cards, logos, marketing collateral, advertising etc. as long as the artwork is NOT shown in a way that suggests that you created it - unless you get prior written permission. For example, artists cannot purchase artwork from us and post it on their website as if they created it.

You may NOT RESELL artwork created by GiveAmasterpiece.com without prior written permission. We retain full copyright of the artwork, and we retain all rights to use the artwork on a royalty-free basis including use for marketing purposes (for example on our website or brochures). Only for Car-toons and other artwork with no people as subjects, we retain the right to resell those images after removing any personal identifiable information (i.e. a removing a personalized license plate, any personal notes or address on a house etc.).

COPYRIGHT

All contents of the GiveAmasterpiece.com website(s) are: Copyright (c) 2007-2015 GiveAmasterpiece.com /Leading Edge Gifts LLC with all rights reserved.

JURISDICTION

This agreement is governed by the laws of the State of Arizona, U.S.A. You hereby irrevocably consent to the exclusive jurisdiction and venue of courts in Maricopa County, Arizona, U.S.A. in all disputes rising out of or relating to the use of the GiveAmasterpiece.com and Leading Edge Gifts sites, services, and products.